ConsumerConnect

The right members. The right outreach. The right outcomes.

Improve member experience and engagement by identifying the conditions members are most at future risk for—and connecting them to the right resource at the right time.

Who needs ConsumerConnect

For CX, member experience, and digital health leaders

  • Supercharge the member healthcare experience and engagement with personalized, timely insights
  • Influence the next-best action with predictive targeting with enough lead time to improve member trust and drive action
  • Improve health outcomes and optimize investment in programs like behavioral health, diabetes, MSK, and ED diversion
  • Deliver more value to members and customers
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Why you need ConsumerConnect

In a world where shopping, banking, and travel are personalized to meet our needs and preferences, healthcare must rise to the challenge. Our targeted, personalized member-level insights drive a better healthcare experience and improve engagement. That means healthier members who are happier with their healthcare.

Access the "hidden" cohort

Use predictive intelligence and improve member targeting and steerage.

Gain personalized insights

Identify high-risk members 12 months before a diagnosis hits the claim, giving you time to build member trust and drive to high-value actions.

Improve program engagement

Supercharge member engagement with more accurate insights that enable personalized member targeting.

Results

More
Proactive

12+

Provided predictions 12 months before diagnoses hit claims so that the plan could act earlier

Higher
Satisfaction

+20

Increased NPS for members

Better
Engagement

20%

Increased program engagement

How ConsumerConnect works

We match members to 35+ program categories, including high-cost, high-need areas like behavioral health, diabetes, and ED prevention—up to 12 months before diagnosis. Then, our platform integrates seamlessly with your existing platforms to power and prioritize targeted high-tech and high-touch interventions.

  • Personalized member-level insights can be leveraged for all digital outreach, including vendor programs
  • Earlier identification of conditions, with time to impact the healthcare experience
  • Program engagement lists are based on member-level predicted conditions and procedures, future risk, and likelihood to engage

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What our customers say

"You gave me my life back."

Maggie S, Health Plan Member

"This is cutting edge."

SVP, Underwriting, Large Blues Plan

"Prealize gave me the right members at the perfect moment of impactability."

Shauna W, Care Manager, Large Health Plan