Privacy Policy

Your privacy is of the utmost importance to Prealize Health, Inc. (“Prealize” or “we”) and we take our obligations regarding your privacy seriously.

We have developed this Privacy Policy to describe how we collect, use and disclose your personally identifiable information (“PII” or “personal data“) when you access or use our website at https://prealizehealth.com (“Website“). You should be aware that this Privacy Policy does not apply to our services which are governed by a separate agreement, only to information disclosed or collected on our Website.

• Consent By using our Website, you agree to the terms and conditions contained in this Privacy Policy and you expressly consent to the processing of your data in accordance with this Privacy Policy. If you do not agree to any of these terms and conditions, or approve of Prealize’s data practices as explained herein, then you should immediately cease all use of our Website.
• What Data We Collect
  Prealize collects the following types of PII:
  • Information Provided by Website Visitors. If you decide to sign up for information from us, schedule a demo, or request information about our services, Prealize may collect the following PII from you: (1) first and last name, (2) organization name, (3) email address, (4) phone number, and (5) other contact information. If you provide us with feedback or contact us via email (e.g., in response to an employment opportunity posted on our Website), we will collect your name and email address, as well as any other content or information included in or attached to your email, in order to send you a reply. We may combine the information we collect directly from you with information we obtain from public sources, partners, and other third parties and use such combined information in accordance with this Privacy Policy.
  • Information We May Collect via Technological Means. Our servers, which may be hosted by a third-party service provider, may collect certain technical data about your device and software, including your browser type, operating system, IP address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a time stamp of your visit. We automatically gather this data and store it in log files each time you visit our website or access your account on our network. Unless you have provided PII in connection with your use of the Website, such technical data cannot reasonably be used to identify you. We may also directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends in connection with the Website. We collect and use this analytics information in aggregate form such that it cannot reasonably be used to identify any particular individual user.
  • Cookies, web beacons and other tracking technologies. We may use various technical mechanisms such as cookies, web beacons and similar tracking technologies to monitor how users use our Website. “Cookies” are small pieces of information that a website sends to YOUR computer’s hard drive while you are viewing a website. “Web beacons” refer to various tracking technologies used to check whether you have accessed some content on our Website. We use cookies for the following purposes, specifically:
    • Performance Cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
    • Functional Cookies: These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
    • Targeting Cookies: These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
    • Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
    We may link the information we store in cookies or through other mechanisms to the PII you submit while using our Website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. You can remove persistent cookies at any time by following the directions in the “Help” section of your Internet browser. You can also disable all cookies on your Internet browser. If you choose to disable cookies, be advised that some components of our Website may not work properly.
    
    Our partners, affiliates and other service providers may use cookies and other technologies to improve the quality of your experience when you interact with our Website and to deliver or target advertising. We may receive reports based on the use of certain technologies by these companies on an individual and aggregated basis.
• How We Use the Data We Collect.
  In summary, we use your PII to respond to your requests, provide, secure and enhance the Website, and comply with our legal obligations. In particular, Prealize uses your PII for the following purposes as necessary and as permitted by applicable law:
  • Facilitate the creation of and secure your use of our Website;
  • Identify you as a user of our Website;
  • Provide and administer your use of the Website;
  • Personalize and improve the quality of your experience when you interact with our Website;
  • Send you a welcome e-mail to verify ownership of the e-mail address provided (if appropriate);
  • Send you administrative e-mail notifications, such as security or support and maintenance messages;
  • Respond to your inquiries and requests;
  • Provide you with hardcopy or electronic newsletters, or surveys;
  • Determine which of our products and services may be of interest to you or your business;
  • Send you information about upgrades and special offers related to our Website;
  • Comply with applicable laws and regulatory requirements;
  • Respond to lawful requests, court orders and legal process; and
  • Protect our legal interests or those with whom we do business.
  We may generate reports that contain aggregate data about usage of our Website and similar topics. In such instances, we use aggregate data that cannot be used to reasonably identify any individual and which contains no PII.
• Information Sharing and Disclosure
  To the extent permitted by applicable law, Prealize may disclose your PII in the following circumstances:
  • Service Providers.
    We may engage our affiliates or third-party companies or individuals to support us in connection with the purposes listed above, such as to provide IT services, process payments or contact users where an alert is triggered.
  • Law Enforcement.
    It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Prealize to disclose your PII. We may also disclose your PII if we determine disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
  • Business Transfer.
    We may share your PII if Prealize engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Prealize’s assets, financing acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
  We may also disclose your PII with your prior informed consent. Service providers acting on our behalf are obliged to adhere to confidentiality requirements no less protective than those set forth herein and will only receive access to your PII as necessary to perform their functions.
• How We Protect Your Data – Security
  We are committed to protecting the security of information received via the Website, including PII. We provide reasonable and appropriate administrative, technical, and physical security controls to protect your PII from unauthorized access, use, or disclosure. For example, we use secure socket layer technology (SSL) in connection with our Website. Despite our efforts, no security controls are 100% risk-free, and Prealize does not warrant or guarantee that your PII will be secure in all circumstances.
• Your Data, Your Choice
  
  • Opt-Out.
    We offer you choices regarding the collection, use, and sharing of your PII. Where permitted by applicable law, we will periodically send you free newsletters and e-mails that directly promote the use of our products or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or Privacy Policy.
  • Ability to Edit or Delete Your Personal Information.
    You may request that we delete your account information by sending an email to privacy@prealizehealth.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). Prealize will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Website you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• Links to Third-Party Sites
  Our provision of a link to any website or location outside of the Website is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect data, including PII, from you. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any other website you visit.
• Your California Privacy Rights.
  If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:
  • Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information.
  • Provide access to and/or a copy of certain personal information we hold about you.
  • Delete certain personal information we have about you.
  • Provide you with information about the financial incentives that we offer to you, if any.
  The CCPA further provides you with the right not to be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. We also will take reasonable steps to verify your identity before responding to a request. In doing so, we may ask you for verification information so that we can match at least two verification points with information we maintain in our files about you. If we are unable to verify you through this method, we shall have the right, but not the obligation, to request additional information from you.
  The CCPA provides certain rights if a company “sells” personal information, as such term is defined under the CCPA. We do not engage in activities that would be considered “sales” under the CCPA.
  
  Shine the Light Disclosure: The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
• Information about Children.
  Our Website is not intended for use or access by children or minors. Prealize does not knowingly collect or solicit information from anyone under the age of thirteen (13). If you believe Prealize has inadvertently collected information about a child under the age of thirteen (13), please contact us at privacy@prealizehealth.com immediately.
• Changes to Our Privacy Policy
  Prealize reserves the right to change this Privacy Policy. Prealize will provide notification of the material changes to this Privacy Statement through our Website and, where appropriate, by email to any email address of yours we may have on file, at least thirty (30) days prior to the change taking effect.
• Contact Us
  Thanks for reading our Privacy Policy. Prealize welcomes your comments, questions, and concerns regarding our Privacy Policy. Please contact us at privacy@prealizehealth.com or at our mailing address below: Prealize, Inc. Attn: Privacy Manager, 85 Burnett Avenue, San Francisco, CA 94131